FAQ
Frequently Asked Questions
Where do you ship to?
We ship throughout the United States. Shipping availability may vary depending on the destination and the type of products ordered.
What payment method do you accept?
We accept Visa, Mastercard, American Express, Discover, and PayPal.
How much do you charge for shipping?
Shipping costs are calculated at checkout based on factors such as package weight, shipping destination, and shipping service. Frozen and perishable orders may have higher shipping costs because they require appropriate packaging, insulation, dry ice, and faster shipping methods to help protect the products during transit.
Â
What if I entered the wrong shipping address?
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, please contact us immediately at info@luluintfoodmarket.com with your order number and complete corrected address.
We will make reasonable efforts to update the address if the order has not yet been processed or shipped; however, address changes cannot be guaranteed. Once an order has shipped, we may be unable to change or redirect the package. Additional costs or losses resulting from an incorrect or incomplete customer-provided address may be the customer’s responsibility.
How long will it take for my orders to arrive?
Orders are generally processed within 1–2 business days when items are in stock. Weekends and carrier holidays are not considered business days.
Frozen and perishable orders are generally shipped Monday through Wednesday whenever possible to reduce the risk of packages remaining in transit or at a carrier facility over the weekend. Orders placed later in the week, including Thursday or Friday, may be held until the following Monday for shipment.
Large frozen orders may require additional preparation time for proper packaging, insulation, and dry ice.
Dry and shelf-stable products may be shipped throughout the week according to our normal processing schedule.
Â
How long will it take for my order to arrive?
Processing time and shipping/transit time are different. Our 1–2 business-day processing timeframe is not a guarantee that your order will arrive within 1–2 business days.
Once your package has been transferred to the carrier, delivery time depends on the shipping service, destination, weather, holidays, carrier operations, and other circumstances that may be outside of our control. Tracking information will be provided when available.
Â
Why hasn’t my frozen order shipped yet?
We may intentionally hold a frozen or perishable order until the next appropriate shipping day. This helps prevent temperature-sensitive food from remaining in transit over a weekend and allows us to prepare the order with appropriate insulation and dry ice.