Store Policy

Customer Service

At LuLu International Food Market, we are committed to providing quality products and excellent customer service.

If you experience an issue with your order, please contact us at info@luluintfoodmarket.com within 1–2 business days of delivery. Please include your order number and, when applicable, photos of the product and packaging.

Due to food-safety requirements, food products, particularly frozen and perishable items, are generally not returnable once shipped. Please refer to our Return & Exchange Policy for complete information regarding refunds, replacements, damaged products, and shipping-related issues.

 

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible. We will make reasonable efforts to accommodate your request; however, changes and cancellations cannot be guaranteed once an order has entered processing, has been prepared for shipment, or has shipped.

For frozen and perishable orders, preparation may include insulated packaging and dry ice. Once this preparation has begun, cancellation may not always be possible.

 

Product Availability & Substitutions

Product availability may change due to inventory, supplier availability, or other circumstances. If an ordered product becomes unavailable, we may contact you to offer an alternative product, store credit, or refund for the unavailable item.

We will not intentionally substitute a materially different product without customer approval.

 

Natural Product Variation

Many of the products sold by LuLu International Food Market are natural food products. Fish, meat, cow skin (ponmo), produce, dried foods, and similar products may naturally vary in color, size, shape, thickness, texture, weight, and overall appearance.

Product photographs on our website are representative examples. The exact appearance of the product you receive may differ from the photograph while still being the same product.

 

Product Information & Allergens

Customers are responsible for reviewing available product descriptions, ingredient information, and manufacturer labels before consumption.

Products may contain or come into contact with common allergens. If you have a food allergy or dietary restriction, please review the manufacturer’s packaging carefully and contact us with any product questions before placing your order. LuLu International Food Market does not represent products as allergen-free unless specifically stated.

 

Wholesale Inquiries

We do not currently offer wholesale purchasing. Please check back with us for future updates.

 

Privacy & Safety

At LuLu International Food Market, we respect your privacy and are committed to protecting your personal information.

We use appropriate safeguards designed to protect information provided through our website. We do not sell your personal information for monetary consideration.

Information may be shared with trusted service providers when necessary to process payments, fulfill and ship orders, operate our website, prevent fraud, or comply with applicable legal requirements.

For additional information, please review our full Privacy Policy.

 

Payment Methods

We accept Visa, Mastercard, American Express, Discover, and PayPal.