Shipping & Returns

Shipping Policy

Orders are generally processed and shipped within 1–2 business days when items are in stock. This timeframe refers to order processing and shipment and is not a guaranteed delivery timeframe.

Orders are shipped via USPS or UPS. Estimated delivery dates provided at checkout or by the shipping carrier are estimates and are not guaranteed by LuLu International Food Market. Delivery times may be affected by carrier delays, weather, holidays, incorrect or incomplete addresses, and other circumstances outside of our control.

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before submitting your order. If you discover an address error, contact us immediately. Address changes are not guaranteed once an order has entered processing or has been shipped.

For frozen and perishable products, delays caused by an incorrect or incomplete customer-provided address may affect product condition. LuLu International Food Market is not responsible for loss, spoilage, delays, or additional shipping costs resulting from an incorrect or incomplete address supplied by the customer.

If a package is returned to us as undeliverable due to an incorrect or incomplete customer-provided address, additional shipping charges may apply if reshipment is available. Perishable food that has been returned after shipment cannot be resold or automatically reshipped.

Shipping charges are calculated based on factors including package weight, destination, and shipping service.

 

Perishable & Frozen Food Shipping

Orders are generally processed within 1–2 business days. However, frozen and perishable orders are scheduled for shipment based on the carrier’s transit schedule to help prevent packages from sitting at a carrier facility over the weekend.

Whenever possible, frozen and perishable orders are shipped Monday through Wednesday. Orders placed later in the week, including Thursday or Friday, may be held until the following Monday for shipment. This is done for food safety and product quality, particularly for orders packed with dry ice.

For example, an order placed on Thursday may be processed within our normal 1–2 business-day timeframe but may not be handed to the carrier until Monday if shipping immediately could cause the package to remain in transit over the weekend.

Weekends and carrier holidays are not considered business days.

Large frozen orders may also require additional preparation time for packaging, insulation, and dry ice.

Dry and shelf-stable products that do not require temperature-controlled packaging may be shipped throughout the week according to our regular processing schedule.

Please note: Processing time and transit time are different. Our 1–2 business-day processing timeframe does not mean that an order is guaranteed to be delivered within 1–2 business days. Delivery estimates are determined by the carrier after shipment.

 

Return & Exchange Policy

Due to the nature of food products and food-safety requirements, all food sales are generally final once shipped. We cannot accept returns of food products that have been opened, used, thawed, or otherwise compromised.

If there is a problem with your order, please contact us at info@luluintfoodmarket.com within 1–2 business days of delivery. Please include your order number, a description of the issue, and clear photos of the product and packaging when applicable.

Damaged or Incorrect Items:
If you receive an item that was damaged during shipping or an incorrect item was sent by LuLu International Food Market, please contact us promptly. Depending on the circumstances, we may offer a replacement, store credit, or refund after reviewing the issue.

Frozen & Perishable Products:
Because frozen and perishable foods are temperature-sensitive, we cannot accept physical returns of these products. If you believe a perishable product arrived damaged or in an unacceptable condition, please contact us within 1–2 business days of delivery and provide photos so we can review the situation.

Incorrect or Incomplete Shipping Addresses:
Customers are responsible for providing a complete and accurate shipping address at checkout. LuLu International Food Market is not responsible for packages that are delayed, misdelivered, returned, lost, or affected by temperature changes because of an incorrect or incomplete address provided by the customer. Additional shipping charges resulting from an incorrect customer-provided address are the customer’s responsibility.

Carrier Delays & Weather:
Once an order has been transferred to the shipping carrier, delivery may be affected by severe weather, carrier disruptions, holidays, or other circumstances outside of our control. We will make reasonable efforts to assist customers with carrier-related issues; however, refunds or replacements are not automatically guaranteed for circumstances outside of our control.

All refund, replacement, and store-credit requests are reviewed individually based on the circumstances of the order.

We strive to provide excellent customer service and want you to be satisfied with your experience. If you have questions or concerns about an order, please contact us at info@luluintfoodmarket.com.